Jobbie Protection

• A documented scope. The quote you accepted, every additional cost approved in Jobbie, and the photos and details on the job are kept unchanged, so the agreed scope is on record — not just in people's memories.
• A payment record. Booking deposits and site-visit booking fees paid to Jobbie, and confirmations of balances and additional costs paid directly to the contractor, are timestamped against their references.
• The conversation. Messages and scheduling on Jobbie form part of the job's record.
• An issue log. Either side can log a problem on the job — late, quality, damage, payment and so on. The other side is told and can reply. Entries can't be edited or deleted, and only the side that logged an issue can mark it resolved.
• A downloadable job record. One page with all of the above, dated, that you can print or save as a PDF — for example to show the Department of Consumer Affairs or a court.

• It doesn't cover work, extra costs or payments arranged outside Jobbie — including extra work that wasn't approved in Jobbie, or payments made to any account other than the one shown in the app.
• Jobbie doesn't hold money for you or the contractor. The balance, additional costs and any visit charge go straight to the contractor, so Jobbie can't refund or withhold them.

A disagreement about a job is between you and the contractor. Jobbie doesn't investigate, mediate or rule on issues, never pays a contractor on your behalf, and can't order either of you to pay the other. What Jobbie does:

• keeps the job's record and issue log, and lets either of you download it;
• refunds Jobbie's own fees — the booking deposit or a site-visit booking fee — in the cases set out in section 9 of the Terms (for example, when the contractor cancels or doesn't turn up). You can ask for this when you log the issue; and
• may warn, suspend or remove a contractor or customer who keeps collecting issues or breaks the Terms.

Your legal rights — including going to the Department of Consumer Affairs or the courts — aren't affected, and you can use your job record as evidence.

The record starts when a site visit is booked through Jobbie or your booking deposit is confirmed, and the issue log opens at the same point. A contractor's own visit charge is paid to them directly, not through Jobbie. From then on, every approved additional cost, message, payment and issue recorded in Jobbie becomes part of the job's record. If more work is needed mid-job, make sure the contractor adds it as an additional cost in Jobbie and that you approve it there — that's how it stays on the record.

• Talk first. Message the other side on Jobbie — most problems are sorted out that way, and the messages stay on the record.
• Log it. If it isn't sorted, log it in the job's issue log with the facts: dates, what was agreed, what happened. Add photos in the chat.
• Download the record from the job page if you need to take it further.
• Take it further if you need to — for customers, the Department of Consumer Affairs; for anyone, the courts.

Complaints about Jobbie itself go to hello@jobbiebda.com (section 23 of the Terms). This page explains how Jobbie Protection works. It forms part of the Terms of Service (section 15), which set out your binding rights.