Documented scope. Payment record. Dispute review.
Jobbie Protection is the bundle of evidence and process that comes with every job paid through Jobbie. It is not workmanship insurance, and it is not a guarantee that the contractor will return — it is the documentation and review channel that make those things easier to enforce when something goes wrong.
Documented scope
The quote you accepted — line items, photos, intake answers, and every approved change order — is preserved unchanged. If a dispute arises later, the agreed scope is the reference, not memory or text messages.
On-platform payment record
Every deposit, change order, and final payment processed through Jobbie is timestamped and reconciled against your bank reference. This record is what proves what was paid, when, and against which scope.
Access to Jobbie's dispute review
If the work doesn't match the documented scope, you can open a dispute and Jobbie will review the file: scope, photos, chat transcript, payment ledger, and any change orders. Where Jobbie finds the contractor at fault, that contractor faces removal from the platform and forfeiture of related payouts.
What Jobbie Protection is not
- It is not insurance. Jobbie does not underwrite repairs, defects, or third-party damage.
- It is not a workmanship guarantee. The contractor remains responsible for the quality of their work under their own terms.
- It is not a refund promise. Outcomes depend on what the documented scope and payment record show.
- It does not apply to off-platform payments. Cash, direct bank transfers, or any payment outside Jobbie loses the documented payment record this protection depends on.
When Protection unlocks
Jobbie Protection unlocks for a specific job the moment your service deposit is confirmed by Jobbie. From that point on, every on-platform payment, change order, and message becomes part of the documented record for that job.
If you and the contractor agree to expand the scope mid-job, use Change orders in the project view. A signed change order is the only way new work stays inside Protection.
Filing a dispute
Email disputes@jobbiebda.com from the address on your Jobbie account, include the project reference (visible in your project view and on every payment confirmation), and a short description of what doesn't match the agreed scope. We respond within two business days.
This page describes the operational workings of Jobbie Protection. Your binding rights are set out in the Terms of Service.