Privacy Policy

Jobbie is operated by Jobbie (Jobbie, we, us). We're responsible for the personal information we use to run the Jobbie website and apps (the Platform), under Bermuda's Personal Information Protection Act 2016 (PIPA).

Our Privacy Officer is responsible for how we handle personal information and for dealing with the Privacy Commissioner. You can contact the Privacy Officer at privacy@jobbiebda.com.

We collect this from you, from other users (for example, a provider's rating of a customer), and from service providers acting for us (for example, Google for satellite imagery).

• Estimates are produced by an AI service (Anthropic's Claude) from job descriptions, photos, videos and the parish or measured area. We don't send it your name, contact details or exact address. Estimates are automated and may be wrong — see section 5 of the Terms of Service.
• If you post a CV on the job board, the same AI service reads your CV (as you uploaded it) to pick out a few facts for your listing — years of experience, most recent employer, education or main qualification, and up to four skills. It's told not to pick out your date of birth, nationality, health, contact details or other sensitive information, and we check its answer before it's shown. You can see the result on your listing page and ask us to correct or remove it.
• We use automated tools to screen messages and flag possible off-platform dealing or misuse. A person reviews a flag before we take action against an account.
• We don't make decisions that have legal or similarly significant effects on you by automated means alone.
• Under our AI provider's commercial terms, content we send it isn't used to train its models. We may use aggregated, de-identified information (for example, typical additional costs on roofing jobs) to improve Jobbie's own estimates.

• Other users, in stages. Before you hire, providers see your job details, photos and an approximate location within your parish — not your name, contact details or exact address. When a site visit with a provider is confirmed, that provider sees your exact address and your first name so they can attend, and you see the first name of the person visiting. When you accept a provider's quote and your booking deposit is confirmed, that provider sees your full name, phone number, email and address so they can do the work. A provider's business name is shown to a customer once the customer accepts that provider's quote. Reviews appear on profiles; providers' ratings of customers are shown to other providers only as averages. Providers who can see a job also see the customer's hiring record on Jobbie — how many of their past requests received quotes and on how many they hired someone (numbers only, never which jobs) — and whether a request deposit was paid for that job. If you withdraw a job, the providers who quoted see the reason you give. Issues you log on a job, and replies to them, are shared with the other party on that job, and either of you can download the job's record (quote, payments, messages and issue log).
• Contractors on the job board. If you post a CV on the job board, contractor members on Jobbie's Pro and Premium plans can see your listing (including the short summary made from your CV and how long it's been up), and open your contact details and CV, while it's live — 65 days, or 40 days for listings with the $15 fee, unless you renew or remove it. Customers and Basic-plan contractors can't see it. See the Job Board Terms.
• Service providers who process information for us: Supabase (database, sign-in and file storage), Vercel (hosting), Anthropic (AI estimates and job board CV summaries), Resend (email), Google (maps, satellite imagery and, if a provider connects it, calendar availability), Microsoft (calendar availability, if connected), the push-notification services run by browser makers, and — when card payments launch — our payment provider. They may use your information only to provide their services to us.
• Our professional advisers, such as lawyers and accountants.
• Authorities, where the law requires or permits it — for example, to report suspected abuse of a child or senior, unlawful content or fraud, or in response to a court order.
• A buyer of our business, if Jobbie is sold or restructured, on the basis of this policy.

We do not sell personal information.

Most of our service providers store or process information outside Bermuda, mainly in the United States. Under section 15 of PIPA we remain responsible for that information. Before using a service provider we assess the protection it offers, and we rely on contractual commitments (and recognised certifications, where available) that require it to protect personal information to a standard comparable to PIPA.

PIPA gives extra protection to sensitive personal information, such as information about health, disability, family status or race. Jobbie doesn't need it, so please don't include it in job descriptions or messages unless it's needed for the job (for example, access needs). If you do give it, we use it only for that job. Profile photos may show a person's face; we use them only to identify providers to our review team and, where shown, to customers. If you post a CV on the job board we ask about your right to work in Bermuda; we use your answer only to show it to contractors considering you for work, and delete it when your listing ends.

When we no longer need information we delete it or make it anonymous.

We use encrypted connections, access controls and database-level security so each user can reach only what they're entitled to, time-limited links for files, and encryption for sensitive tokens. Providers' payout account numbers and sort codes are additionally encrypted with a key Jobbie holds separately from the database. We don't store customers' bank account details: customers pay by bank transfer, and refunds go back to the account the payment came from. No system is completely secure. If a breach of security is likely to adversely affect you, we'll notify the Privacy Commissioner and you without undue delay, as section 14 of PIPA requires.

• Access the personal information we hold about you, including how it's used and to whom it has been disclosed.
• Correct information that's inaccurate or incomplete.
• Ask us to stop using it for marketing — we always will — or to stop a use that's causing you substantial damage or distress.
• Ask us to erase or destroy information we no longer need.

Send requests in writing to privacy@jobbiebda.com. We'll acknowledge your request promptly and respond within 45 days (we may extend this by up to 30 days and will tell you why). We may refuse a request where PIPA allows — for example, to protect other people's information or for legal claims — and we'll explain why in writing. Closing your account doesn't erase records we're required to keep (see section 8).

If you're not satisfied with our response, you can complain to the Privacy Commissioner for Bermuda (Office of the Privacy Commissioner, privacy.bm).

We send service emails — such as quote and payment updates — because they're part of the service. We'll only send marketing if you've agreed, and you can opt out at any time. Push notifications are sent only if you turn them on in your browser, and you can turn them off there. We use cookies and similar storage only where necessary to keep you signed in and secure; we don't use advertising or tracking cookies.

Jobbie is for adults. You must be 18 or over to open an account, and we don't knowingly collect personal information from children. If a job involves a child (for example, babysitting, when it launches), the parent or guardian should share only what's needed for the job.

We update this policy when our use of personal information changes — for example, when we add a service provider or a feature. The version and date are shown at the top. If a change is significant we'll tell you in advance and, where appropriate, ask you to acknowledge the new version.

Privacy Officer: privacy@jobbiebda.com. General enquiries: hello@jobbiebda.com.