Terms of Service

These Terms of Service (the Terms) are a legal agreement between you and Jobbie (Jobbie, we, us), which operates the Jobbie website and apps at jobbiebda.com (the Platform). They apply to everyone who uses the Platform — customers, service providers and visitors.

You accept these Terms by ticking the box and selecting “I agree” (or similar) when you sign up, apply, subscribe or are asked to accept a new version, or by otherwise using the Platform. Your electronic acceptance is binding under the Electronic Transactions Act 1999 and has the same effect as a signature. We keep a record of the version you accepted, when you accepted it and the device you used.

These documents also form part of your agreement with us: the Standard Job Terms in the Schedule (which apply between customers and providers), the Jobbie Protection page, and — if you're a provider — the Service Provider Agreement. Our Privacy Policy explains how we handle personal information. If these Terms and the Service Provider Agreement conflict, the Service Provider Agreement takes priority for providers.

In these Terms: a Customer is someone who uses the Platform to request work or services; a Provider is an independent business or person offering services on the Platform, including contractors and tradespeople; a Job is the work or service a Customer requests; an Estimate is an automated cost estimate produced by the Platform; a Quote is a Provider's price for a Job, sent through the Platform; a Service Contract is the agreement between a Customer and a Provider for a Job; an Additional Cost is an extra amount a Provider asks to add to a Service Contract; and the Booking Deposit is the amount a Customer pays Jobbie when accepting a Quote.

Jobbie is an online marketplace. We provide technology that lets Customers describe Jobs, receive automated Estimates and receive and compare Quotes from Providers, and that lets Customers and Providers message each other, arrange visits and keep a record of what was agreed and paid.

• Jobbie is not a contractor, builder, tradesperson or care provider, and is not the employer, partner, agent or representative of any Provider.
• Jobbie is not an insurer, guarantor, bank or escrow service.
• Providers are independent businesses. They decide whether to quote, what to charge, how to do the work and whom to employ, and they alone are responsible for their work, their workers and their conduct.
• Jobbie does not undertake to carry out any Job for anyone, so Jobbie is not a principal, main contractor or employer in relation to any Job.

• You must be at least 18 and able to enter into a binding contract. If you use Jobbie for a business, you confirm you're authorised to bind it.
• Customers must be arranging work at a property in Bermuda, or services to be provided in Bermuda.
• Give accurate information and keep it up to date. Keep your password secure. You're responsible for activity on your account unless it results from our failure to take reasonable care. Tell us straight away at hello@jobbiebda.com if you think your account has been misused.
• One person, one account. Don't open an account for someone else, or sell or transfer your account.

What “Verified” means. Where a Provider shows a “Verified by Jobbie” badge, it means only that Jobbie checked the licence, registration or trade-certificate details the Provider gave us and, when we checked, they appeared valid. It is a limited, point-in-time check based on information supplied by the Provider and others. The badge lapses automatically when the licence expiry date we hold passes, and we may remove it at any time.

What we don't do. Unless we expressly say otherwise for a particular Provider, Jobbie does not check Providers' identity documents, qualifications, experience, insurance, criminal records or financial standing, and does not monitor their work. A badge, rating, review, award, ranking or appearance on the Platform is not an endorsement or recommendation by Jobbie, and is not a promise about a Provider's quality, reliability, honesty, safety or suitability.

Reviews are the opinions of the people who wrote them. Only people who completed a Job through Jobbie can leave one. We may moderate or remove reviews, but we don't verify what they say. “Jobbie's Best” awards are chosen by Jobbie using votes from Customers who completed Jobs; Customers who vote receive a small discount on a future Booking Deposit.

Your own checks. You're responsible for deciding whether a Provider is right for your Job. Before hiring, we recommend you ask for proof of any licence or trade certificate the work needs (for example, a National Occupational Certificate for electrical work), proof of insurance and references, and agree who will obtain any building permit.

• An Estimate is a rough guide only. It may be wrong, incomplete or out of date, and it can miss things that are only visible on site.
• An Estimate is not a quote, offer, valuation, survey or professional advice, and no one is bound by it — not Jobbie and not any Provider.
• Providers may use an Estimate as a starting point, but each Provider sets its own price, independently, and may quote above or below an Estimate to whatever extent it chooses.
• Measurements taken from satellite imagery, and retail prices shown in an Estimate, are approximate and reflect information available when the Estimate was made. Products, brands and suppliers named in an Estimate are price references only — not recommendations that they're suitable for your Job.
• Where an Estimate shows an “allow for extras” range, it's an indication of how much extra similar jobs have needed. It isn't a limit on what a Job may cost.
• Estimates don't tell you whether work needs a building permit or other approval, or what that costs. Work that needs a permit and doesn't have one may have to be altered or removed, so ask your Provider.

Don't rely on an Estimate to make safety, structural, legal, permit or financial decisions, or as a substitute for a Quote or for advice from a qualified professional.

• A Quote is the Provider's offer to do the work described in it for the price stated. It is made by the Provider, not by Jobbie. Unless the Provider withdraws it earlier, a Quote can be accepted until the expiry date shown (30 days after it was sent).
• Read the scope carefully. Anything not described in the Quote isn't included.
• A Service Contract is formed directly between you and the Provider when you accept their Quote in Jobbie and your Booking Deposit is confirmed (or covered by Jobbie credit) — or, for a site visit, when your booking is confirmed (the visit itself, and any charge the Provider makes for it, are then between you and the Provider). The Service Contract is made up of the Quote, any Additional Costs you approve and the Standard Job Terms in the Schedule, together with anything else you and the Provider agree in writing (which can't reduce your rights under Bermuda law).
• Quotes may be listed in an order that reflects several factors, including when they were sent and the Provider's Jobbie subscription plan. The order isn't a recommendation.
• To help Providers decide which Jobs to spend time quoting, Providers who can see your Job are also shown your hiring record on Jobbie: how many of your past requests received Quotes, and on how many of those you hired a Provider through Jobbie (numbers only — never which Jobs, what was quoted or by whom), and whether you paid a Request Deposit for that Job.
• When a site visit is confirmed, the Provider is given your exact address and your first name so they can attend. Your full name and contact details are shared with a Provider once you accept their Quote and your Booking Deposit is confirmed (or covered by Jobbie credit).

A Quote is based on what the Provider knows when they write it. Once work starts, extra work or materials may turn out to be needed — for example, because of hidden damage, conditions that weren't visible, or changes you ask for. The final cost of a Job can therefore be higher than the Quote.

• A Provider who wants to add an Additional Cost must propose it through Jobbie, describing the work and the amount. The Provider must not carry out that extra work, or charge you for it, until you approve it in Jobbie — except where urgent work is needed to prevent immediate danger or damage, in which case the Provider must ask for your approval as soon as possible and explain why.
• You can approve or decline each Additional Cost. If you approve it, it becomes part of your Service Contract and you pay it directly to the Provider with your final balance.
• If you decline an Additional Cost, you and the Provider should agree how to proceed. Jobbie doesn't decide whether extra work was needed.
• Jobbie keeps a record of every Additional Cost proposed, approved and declined, and may review patterns of Additional Costs to keep the Platform fair.

Payments on Jobbie are made by bank transfer (if card payments are added later, extra terms will apply). The Platform shows you whom to pay, how much and the reference to use, and keeps a record. Jobbie is not a bank, does not provide escrow, and does not hold money on behalf of Providers.

• Booking Deposit. When you accept a Quote you pay a Booking Deposit to Jobbie. The Booking Deposit is Jobbie's service fee for the Job, paid for Jobbie's own account. By agreement with the Provider, it counts in full toward the price of your Job — your total cost is the Quote price plus any Additional Costs you approve, and the Booking Deposit is not an extra charge on top. The Booking Deposit is between 1% and 6% of the Quote, rising with the size of the Job (minimum $5, maximum $2,500), and is lower if you've hired the same Provider through Jobbie before.
• Final balance. When the Provider marks the Job complete and you confirm it, you pay the balance — the Quote price plus approved Additional Costs, minus the Booking Deposit — directly to the Provider's bank account shown in the app, using the reference shown. Jobbie never receives, holds or forwards the balance or any Additional Cost.
• Request Deposit. If, in the previous 90 days, three or more of your requests have received Quotes and you haven't hired a Provider through Jobbie on any of them, your next request — and each further request while that remains the case — is sent to Providers only once you've paid Jobbie a Request Deposit of $75. We tell you before you pay, and you don't have to send the request. When we confirm your payment, the full $75 becomes Jobbie credit you can put toward the Booking Deposit on any Job you hire through Jobbie, with any Provider, within 12 months. It's a prepayment toward Jobbie's own fees, not an extra charge on top of them — but credit you don't use within 12 months expires, and it has no cash value. Refunds are covered in section 9. We may change the amount or the thresholds for future requests by updating these Terms.
• Site visits. If you book a site visit (or a paid first hour), you pay Jobbie a booking fee — Jobbie's own fee for arranging the visit, paid for Jobbie's own account. None of it is passed to the Provider. The Provider's own charge for the visit, if any, is shown before you book and is between you and the Provider: you pay it to the Provider directly (or the Provider may include it in its Quote). Jobbie doesn't collect, hold or refund it.
• Site-visit credit. If the visit is completed and you accept a Quote from the same Provider through Jobbie within 30 days, the booking fee is credited toward your Booking Deposit for that Job. The credit can only be used with that Provider.
• Jobbie credit can only be put toward Booking Deposits (and, where it came from a site visit, only with the Provider that visited), expires on the date shown (30 days after it's issued for site-visit credit; 12 months for credit from a Request Deposit), has no cash value and can't be transferred.
• Discounts. If Jobbie gives you a discount on a Booking Deposit (for example, the reward for voting in Jobbie's Best), Jobbie pays for it: the full Booking Deposit still counts toward your price, so the discount reduces your total cost.
• Optional extras, such as re-broadcasting a Job ($15) or a Jobbie Plus AI pass, are fees for Jobbie's own services. The price is shown before you pay, and they don't guarantee any outcome (for example, more Quotes).
• Check bank details. Only pay the account shown in the Jobbie app for that payment. Jobbie will never ask you by message or email to pay a different account — if anyone does, don't pay, and tell us. Jobbie isn't responsible for payments made to any other account or made outside Jobbie.

Booking Deposit. We refund the Booking Deposit in full if the Provider cancels, or doesn't start the Job by the agreed date (or within a reasonable time); if we remove the Provider from the Platform before the Job starts; or if you paid it in error or twice. If you cancel before work has started, we'll also refund it — unless you cancel within 48 hours before the agreed start, or after the Provider has attended the property or bought materials for your Job, in which case it isn't refundable. Once work has started it isn't refundable, although Jobbie may choose to refund some or all of it.

Site-visit booking fees are refunded in full if the Provider doesn't attend or cancels. They aren't refundable once the Provider has attended, or if you cancel less than 24 hours before the visit or aren't available at the agreed time. Any refund of the Provider's own visit charge is a matter between you and the Provider.

Request Deposit. You can ask for your Request Deposit back if no Provider sends a Quote on that request within 30 days of our confirming your payment and you haven't used any of the credit from it; the request is then closed. We also refund it if we remove the request for a reason that isn't yours, or if you paid it in error or twice. Otherwise it isn't refundable — once a Provider has quoted, it stays as credit toward your Booking Deposit, and credit you don't use within 12 months expires.

Optional extras aren't refundable once the service has been provided (for example, once a Job has been re-broadcast or a pass is active).

To ask Jobbie to refund its fee, log the problem in the Job's issue log and tick the refund request (or email billing@jobbiebda.com). Where a refund is due, we'll pay it to the account the payment came from within 30 days. Nothing in this section affects any right to a refund you have under Bermuda law. Anything else you've paid or owe a Provider is a matter between you and the Provider under your Service Contract.

Site visits and in-person meetings are arranged directly between Customers and Providers. The Provider is responsible for its visit and its conduct. You're responsible for deciding whom to let into your property: share access information (such as gate codes) only with a Provider you've booked, and tell them about any hazards at the property. In an emergency, call 911.

Jobbie may open categories for personal and care services, such as babysitting, caregiving for seniors or people with disabilities, and pet care. In those categories:

• Providers are independent. Jobbie does not employ, screen, background-check, train, certify or supervise them.
• You choose the Provider, and you're responsible for your own checks. We strongly recommend checking references and asking for a recent police records check. If the Provider will care for someone aged 65 or over, you can apply to inspect the Senior Abuse Register under the Senior Abuse Register Act 2008 — it is an offence to employ a care worker whose name is on it.
• If you engage someone to care for a child or an adult, you may have legal duties of your own (for example, as their employer). It's your responsibility to understand and meet them.
• Meet a Provider before you hire them, supervise as you think appropriate, and never leave a child or vulnerable person with someone you're not confident about.
• If you believe a child or senior is being harmed, report it to the authorities — Bermuda law requires this in many cases. Jobbie may report concerns it becomes aware of.

To the fullest extent permitted by law, the decision to hire a Provider of personal or care services, and the risks of that decision, rest with you, and Jobbie is not liable for any act or omission of such a Provider. This doesn't limit the liabilities listed in section 17(3).

• Describe the Job accurately and honestly, with photos that fairly show the work area and any hazards.
• Give the Provider safe, lawful access at the agreed times, and keep other people and pets safe while work is carried out.
• Tell the Provider if the property is rented or shared, or if anyone else's permission is needed.
• Pay the Booking Deposit, approved Additional Costs and final balance as these Terms and your Service Contract require.
• Treat Providers with respect, and don't discriminate against anyone on grounds protected by the Human Rights Act 1981.

Screening. Messages and other content on the Platform are automatically screened to remove phone numbers, email addresses and other contact details before a Job is booked, and to detect fraud, abuse, off-platform dealing and safety risks. Jobbie staff may review messages and content for these purposes, to resolve disputes and to enforce these Terms. Don't send anything through Jobbie that you'd want kept completely private.

Your content. You keep ownership of the photos, videos, text and other content you post. You give Jobbie a non-exclusive, royalty-free, worldwide licence to host, copy, process, adapt (for example, to remove location data or contact details), display and share it as needed to run and improve the Platform — including showing Job content to Providers and profile content to Customers — while it's on the Platform and for a reasonable time afterwards for records and disputes. You confirm you have the right to post it and permission from anyone identifiable in it.

Don't post anything unlawful, false, misleading, defamatory, discriminatory, harassing or infringing; share someone else's personal information without permission; impersonate anyone; post fake reviews or offer anything in exchange for a review; try to access another person's account; scrape, copy or interfere with the Platform; or use the Platform to fix prices or rig bids with others.

Reporting and removal. Tell us about content you think is unlawful or breaks these Terms at hello@jobbiebda.com. We may remove or restrict content or accounts, and where the law requires or allows it (for example, under the Electronic Transactions Act 1999) we may report content and the details of the person who posted it to the police or other authorities. We don't have to monitor content and we're not responsible for content posted by users.

Jobbie is paid only when Jobs are booked through the Platform. If a Provider you met through Jobbie offers to do a Job outside Jobbie — for example, to avoid the Booking Deposit — please decline and let us know. This includes a Provider who has visited your property through Jobbie. Work arranged or paid for off the Platform isn't covered by Jobbie Protection and Jobbie won't have a record of it. We may suspend or close the account of a Customer who repeatedly takes Jobs introduced through Jobbie off the Platform. Separate rules apply to Providers under the Service Provider Agreement.

Jobbie Protection is Jobbie's dated record of a Job booked through Jobbie — the Quote, approved Additional Costs, site visits, the payments recorded in the app, messages and the issue log — which you can download at any time. It is not insurance, a warranty or a guarantee, and it doesn't make Jobbie responsible for any Provider's work.

Issue log. If something goes wrong, first try to sort it out with the other party. You can also log the problem in the Job's issue log: the other party is told and can reply, and the entry stays on the Job's record. Entries can't be edited or deleted, contact details are removed, and only the party who logged an issue can mark it resolved. Keep entries factual — the conduct rules in section 13 apply.

Jobbie doesn't decide disputes. Any disagreement about a Job is between you and the Provider under your Service Contract (section 18). Jobbie doesn't investigate, mediate or rule on issues, and doesn't hold money for you or for any Provider: the only payments Jobbie receives are its own fees — the Booking Deposit and any site-visit booking fee — which it refunds as set out in section 9. Jobbie never pays a Provider on your behalf and can't order you or the Provider to pay the other. Your rights are unaffected — including going to the Department of Consumer Affairs or the courts — and you can use your job record as evidence.

Jobbie may use issue logs to keep the Platform safe and fair — for example, to warn, suspend or remove a user who repeatedly collects issues or breaks these Terms (section 20).

Jobbie provides the Platform with reasonable care and skill, as Bermuda law requires. Beyond that, and to the fullest extent permitted by law:

• the Platform is provided “as is” and “as available”. We don't promise it will always be available, uninterrupted, secure or error-free, or that any Estimate, measurement, price, ranking or other information on it is accurate or complete;
• Jobbie makes no promise about any Provider or Customer — including their identity, licences, qualifications, insurance, workmanship, quality, safety, timeliness, reliability, honesty, trustworthiness or ability to pay — or about any Job, materials or result;
• Jobbie is not responsible for the acts or omissions of Providers, Customers or other third parties, including any work, advice, materials, delay, damage to property, injury, loss or dispute arising from a Job. Those are matters for the Service Contract and the people involved;
• Jobbie is not responsible for third-party services the Platform relies on (such as mapping, AI, email, messaging and banking services), beyond taking reasonable care in choosing and using them.

1. (1)To the fullest extent permitted by law, Jobbie is not liable to you — whether in contract, tort (including negligence), breach of statutory duty or otherwise — for: (a) any loss arising from a Service Contract or from anything a Provider or Customer does or fails to do; (b) any loss arising from reliance on an Estimate; (c) loss of profit, revenue, business, opportunity, goodwill or data; or (d) any indirect or consequential loss.
2. (2)To the fullest extent permitted by law, Jobbie's total liability to you for all claims arising out of or in connection with the Platform or these Terms in any 12-month period is limited to the greater of: (a) the total fees you paid to Jobbie in the 12 months before the event giving rise to the claim (including Booking Deposits and site-visit booking fees); and (b) BMD $100.
3. (3)Nothing in these Terms excludes or limits: (a) liability for fraud or fraudulent misrepresentation; (b) liability for death or personal injury caused by Jobbie's negligence; (c) your rights under the Consumer Protection Act 1999, the Supply of Services (Implied Terms) Act 2003, the Sale of Goods Act 1978 or the Personal Information Protection Act 2016, to the extent they can't be excluded or limited by contract; or (d) any other liability that can't lawfully be excluded or limited.
4. (4)These limits reflect that Jobbie is a marketplace, isn't a party to Service Contracts, and charges a small fee compared with the value of the Jobs arranged through it.

Your Service Contract is between you and the other party, and so is any dispute about it — Jobbie doesn't decide disputes between users (section 15). To the fullest extent permitted by law, you release Jobbie and its directors, officers, employees and agents from all claims, demands and losses (whether known or unknown) arising out of or in connection with any dispute between you and another user, or any Job, including claims in negligence. This release doesn't apply to the liabilities listed in section 17(3), or to Jobbie's own failure to provide the Platform with reasonable care and skill.

If someone brings a claim against Jobbie because you breached these Terms, broke the law, posted content you shouldn't have, or (if you're a Provider) because of the services you provided, you'll compensate Jobbie for the reasonable losses, costs and legal fees it incurs — except to the extent the claim was caused by Jobbie's own breach or negligence. If you're a consumer, this section applies only to your own breach of these Terms or wrongful acts.

You can close your account at any time by emailing hello@jobbiebda.com; Jobs already agreed and amounts already owed aren't affected. We may suspend, restrict or close your account, remove content or refuse service if we reasonably believe you've breached these Terms or the law, pose a risk to other users or to Jobbie, or have given false information, or if we stop offering the Platform. Where it's reasonable to do so, we'll tell you why. Sections that by their nature should continue after your account closes (including sections 8, 9, 13 and 16 to 19, 24 and 25, and the Schedule) continue to apply.

We may change the Platform and its features. We may also change these Terms — for example, to reflect changes in the law or in how Jobbie works. If a change is material, we'll tell you in advance by email or in the app and ask you to accept the new version before you continue using your account; if you don't accept it, you can close your account. Other changes take effect when we publish them. The version and date at the top of this page show which version applies. Changes don't affect a Service Contract already formed or a payment already made.

You agree to receive agreements, notices, receipts and other communications from us electronically — by email to the address on your account, or in the app — and that they satisfy any requirement for them to be in writing. An email is treated as received when sent to the address on your account, and an in-app notice when it appears in your account, unless we learn it wasn't delivered. Send notices to us at hello@jobbiebda.com.

If you're unhappy with Jobbie, email hello@jobbiebda.com with the details. We'll acknowledge your complaint within five business days and aim to respond in full within 30 days. If you're a consumer and still not satisfied, you can contact Consumer Affairs (consumeraffairs.bm). Complaints about personal information can also go to the Privacy Commissioner (see our Privacy Policy).

These Terms, and any dispute or claim arising out of or in connection with them or the Platform (including non-contractual disputes), are governed by the laws of Bermuda. The courts of Bermuda have exclusive jurisdiction. Nothing in these Terms prevents a consumer from bringing a claim in the Magistrates' Court where it has jurisdiction. Before starting proceedings against Jobbie, please raise the issue with us under section 23 so we can try to resolve it.

• Entire agreement. These Terms, with the documents they refer to, are the whole agreement between you and Jobbie about the Platform. This doesn't limit liability for fraudulent misrepresentation.
• Severability. If any part of these Terms is found to be unenforceable, the rest continues to apply, and the affected part applies to the fullest extent permitted.
• No waiver. If we don't enforce a right straight away, we can still enforce it later.
• Transfer. We may transfer our rights and obligations under these Terms to another organisation that takes over the Platform, and we'll tell you if we do. You may not transfer yours without our written consent.
• Events outside our control. We're not responsible for delays or failures caused by events outside our reasonable control, such as hurricanes, power or internet failures, or failures of third-party services.
• Third parties. Except as stated in this paragraph, no one other than you and Jobbie may enforce these Terms. Jobbie's directors, officers, employees and agents may rely on and enforce sections 16 to 19 under the Contracts (Rights of Third Parties) Act 2016. You and Jobbie may vary or end these Terms without their consent.
• Who we are. The Platform is operated by Jobbie. Contact: hello@jobbiebda.com.

These Standard Job Terms apply to every Service Contract formed through Jobbie between a Customer and a Provider, unless the Customer and the Provider agree different terms in writing (which can't reduce the Customer's rights under Bermuda law). In them, “the Customer” and “the Provider” mean the parties to the Service Contract. Jobbie is not a party.